About Our Products
Orders typically take 3-7 business days for processing and production time before they are shipped out. After that, the average shipping time is 2-5 business days. Please note that there may be circumstances and delays that are out of our control, such as natural disasters or holidays, which may affect the delivery time. While we cannot guarantee the exact delivery time, we will do our best to ensure your order arrives as quickly as possible.
Yes, you can cancel your order without any penalty. However, please note that the cancellation must be requested within 12 hours of placing the order. If the item has already been shipped, we will not be able to cancel the order. To cancel your order, please send us an email with the subject line "CANCEL" and include your order details.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We take extra care in packaging our products to ensure they arrive in perfect condition. However, in rare cases where an item arrives damaged due to mail service mistreatment, please contact us with your order number and a picture of the damaged product. We will be happy to send you a replacement free of charge.
Yes, we have a 7-day return policy. If you are not satisfied with your purchase, you can request a return within 7 days of receiving the item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as personalized or custom products, perishable goods, and hazardous materials, cannot be returned. For more details, please refer to our refund policy.
Once we have received and inspected your return, we will notify you of the refund status. If the refund is approved, it will be automatically processed within 10 business days to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.
If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the item you want without any delays , For more details, please refer to our refund policy.
If you have any further questions or need assistance, please feel free to contact our customer support team at support@uniqueboutiqe.com. We strive to respond to all inquiries within 12 hours.